Shipping Protocols

Thank you for placing your trust in our work. Below you will find helpful details about our shipping process and what to expect as your boots make their way from our partner atelier to you.

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Domestic Shipping

We offer complimentary standard shipping on all orders within the United States. Once your order has shipped, you will receive a confirmation email with tracking information.

International Shipping

We ship internationally, with shipping rates calculated at checkout based on destination and order weight.

International shipments may be subject to customs processing, which can occasionally result in delays beyond our estimated delivery window. Any duties, taxes, or import fees assessed by your local customs authority are the responsibility of the recipient.

Shipping Address

Please review your shipping address carefully at checkout to ensure accuracy. Heirloom Field is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided at the time of purchase.

Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. This allows you to monitor your shipment and view estimated delivery timing directly with the carrier.

Delivery Concerns

While issues during transit are rare, we understand that delays or damage can happen. If your package is lost, delayed, or arrives damaged, please contact us at heirloomfield@gmail.com. We will work with you and the carrier to resolve the situation as promptly as possible.

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If you have any questions regarding the status of your order, our partner atelier is happy to help.

With gratitude,
The Heirloom Field Team