Shipping Policy
Thank you for choosing Heirloom Field boots. We are so humbled and grateful for your purchase. Below, you'll find important information about our shipping process and policies:
Domestic Shipping (USA):
- We offer free standard shipping on all orders within the United States.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the delivery status of your package.
International Shipping:
- We ship our boots worldwide, with shipping rates calculated in real time based on order weight and destination.
- International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
- Please note that customers are responsible for any import duties, taxes, or fees imposed by their country's customs authorities. These charges are not included in the item price or shipping cost and are the buyer's responsibility.
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.
- We are not responsible for packages that are lost or delayed due to incorrect shipping addresses provided by the customer.
Order Tracking:
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number.
- You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date.
Delivery Issues:
- In the rare event that your package is lost, damaged, or delayed during transit, please contact us at heirloomfield@gmail.com. We will work diligently to resolve the issue and ensure that you receive your order as quickly and smoothly as possible.
Contact Us:
If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to contact us at heirloomfield@gmail.com. We're here to assist you every step of the way.