Return Policy

At Heirloom Field, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you're not entirely satisfied with your made-to-order boots, please review our return policy below:

15-Day Return Window: You may return your made-to-order boots within 15 days of receiving them for a refund or exchange. To be eligible for a return, your boots must be unused, unworn, and in the same condition as when you received them. They must also be in the original packaging.

Non-Refundable Shipping Costs: Please note that shipping costs incurred at the time of purchase are non-refundable. This includes both the initial shipping cost and any return shipping fees. Customers are responsible for covering the cost of return shipping.

Return Process:

• Initiate Return: Contact our customer support team within the 15-day return window at heirloomfield@gmail.com.
• Return Authorization: Once your return request is approved, we'll provide instructions on how to proceed.
• Packaging: Please securely package your boots in their original packaging to prevent damage during transit.
• Return Shipping: Arrange and cover the cost of return shipping. We recommend using a trackable shipping service for safe and timely delivery. Inspection:
• Upon receiving your returned boots, we'll inspect them to verify their condition for a refund or exchange.
• Refund or Exchange: If approved, refunds or exchanges will be processed within 5 business days to the original payment method.

Exceptions: Certain items may not be eligible for return or exchange due to their custom nature or personalized customization options. Boots showing signs of wear or damage beyond normal use may not qualify for a refund or exchange.

Contact Us: For questions or concerns about our return policy or process, reach out to us at heirloomfield@gmail.com. We're here to help and want you to love your boots!