Frequently asked questions
From choosing your first pair to planning a custom design, here are the details that help you shop Heirloom Field.
Where are your boots made?
Our boots are designed in Texas and handcrafted by skilled artisans in Mexico in small batches. Meet Samantha and Elle and explore our craftsmanship.
How do I find a pair in stock?
Start with In Stock, then select your exact size, color, and calf option on the product page. Different combinations of the same design can have different availability. If you need boots for a particular date, contact us to confirm timing before ordering.
How long do made-to-order or custom boots take?
Timing depends on the style, materials, personalization, and workshop schedule. Our collection pre-orders have historically been listed at approximately four months, but please confirm the current estimate for your exact pair. A bespoke commission or personalized pair may follow a different schedule. Start a custom inquiry with your preferred delivery date.
Which size and calf option should I choose?
Use the Fit Guide to compare our Shorty, Midi, and Tall measurements. Check the individual product's sizing notes, and measure with the socks you plan to wear. If you are between sizes or have a fit concern, send us your usual shoe size, chosen style, and measurements before ordering.
Do you offer extended calf options?
Many boot styles include standard and extended calf choices. Check the options on your chosen product and compare them with the measurement charts. Visit Extended Calf for help choosing a starting point.
Can I try boots on?
Fitting appointments for in-stock boots may be arranged in Houston or Bellville, Texas. Email heirloomfield@gmail.com with the styles and sizes you would like to try so we can confirm availability and arrange an appointment.
Can I personalize a pair?
Explore personalized boot pull straps for initials, dates, or a design idea. Custom straps require a newly manufactured boot pair with a 16-week timeframe. They are not added to ready-stock boots. Confirm your design, pricing, and event timing before production. For a complete custom design, visit Custom Boots & Personalization.
What is your return policy?
Please review our Returns & Exchanges policy before purchasing. It explains the return window, unworn-condition and packaging requirements, shipping costs, and exceptions for custom or personalized details. Contact us before ordering if you need clarification about a particular pair.
Where do you ship?
See our Shipping Policy for domestic and international shipping information. International customers should also review destination-specific duties, taxes, and import requirements. Contact us if your destination is unavailable at checkout.
How should I care for my boots?
Read our Boot Care guide. Care products must suit the specific leather and finish. Ask us before applying conditioner, polish, cleaner, or protector to metallic, suede, exotic, or decorated leather.
Do you offer boots for weddings or groups?
Yes, we welcome inquiries. Explore Bridal or Group Boots & Gifting. Include your event date, approximate number of pairs, and preferred designs so we can discuss options.
