The Heirloom Standard
Frequently Asked Questions
A few helpful details about ordering, timing, fit appointments, and care.
Where are Heirloom Field boots made?
Every pair of Heirloom Field boots is handcrafted by skilled artisans in Mexico. All designs are conceptualized and developed in Texas, USA.
How long will pre-ordered boots take to arrive?
Because each pair is made with meticulous attention to detail, the typical turnaround time for pre-orders is approximately 4 months.
Can I try on Heirloom Field boots?
If you are located in Houston or Bellville, Texas, you may schedule an appointment to try on boots from our in-stock inventory. Please email heirloomfield@gmail.com to arrange a fitting.
Are Heirloom Field boots available in any stores?
At this time, Heirloom Field boots are available exclusively through our online store. We occasionally host pop-ups and events where you can shop in person. Follow us on social media for announcements.
Do you offer international shipping?
Yes. We offer international shipping to select countries. Additional shipping charges and customs fees may apply depending on your location. For details, email heirloomfield@gmail.com.
What is your return policy?
Returns are accepted within 30 days of delivery for a full refund or exchange, provided the boots are unworn and include the original packaging. Please refer to our Returns & Exchanges page for full details.
Do you offer customization options?
Yes. Please refer to our Private Events & Experiences page for details on bespoke finishing and custom artistry options.
How do I care for my boots?
Please visit our Boot Care page in the footer menu for comprehensive instructions on maintaining the beauty and longevity of your calfskin leather boots.
Still have questions? Email our atelier at heirloomfield@gmail.com.
