Frequently Asked Questions

Where are Heirloom Field boots made? Every pair of Heirloom Field boots is meticulously handcrafted by skilled artisans in Mexico, with all designs conceptualized and developed right here in Texas, USA.

How long will pre-ordered boots take to arrive? Due to the meticulous craftsmanship and attention to detail that goes into each pair of Heirloom Field boots, the turnaround time for pre-ordered boots is approximately 4 months. Rest assured, the wait is worth it for the high-quality, handcrafted boots you'll receive.

Can I try on Heirloom Field boots? If you're located in Houston or Bellville, Texas, we welcome you to schedule an appointment to try on boots from our in-stock inventory. Simply reach out to us at heirloomfield@gmail.com to arrange a fitting. We're dedicated to ensuring you find the perfect pair of boots that fit just right.

Are Heirloom Field boots available in any stores? At this time, Heirloom Field boots are exclusively available for purchase through our online store. While we're not currently stocked in retail stores, keep an eye out for special pop-up shops and events where you can experience our boots in person. Be sure to follow us on social media for updates on upcoming appearances and opportunities to shop our collection in person.

Do you offer international shipping? Yes, we offer international shipping to select countries. Please note that additional shipping charges and customs fees may apply depending on your location. For more information about international shipping options and rates, please contact us at heirloomfield@gmail.com.

What is your return policy? We want you to be completely satisfied with your Heirloom Field boots. If for any reason you're not happy with your purchase, we offer a hassle-free return policy. Simply return the boots within 30 days of delivery for a full refund or exchange, provided they are in unworn condition and accompanied by the original packaging. Please refer to our Returns & Exchanges page for more details.

Do you offer customization options for your boots? Yes, please refer to our Custom Boots page in the footer.

How do I care for my Heirloom Field boots? To ensure your boots stay looking their best for years to come, we recommend following our care instructions. Please refer to our Care guide in the footer.

Can I purchase gift cards for Heirloom Field boots? Yes, we offer gift cards in various denominations that can be redeemed for any item in our store, including boots, accessories, and more. Gift cards are the perfect way to treat someone special to the timeless elegance of Heirloom Field boots. Simply visit our Gift Cards page in the footer to purchase and send a gift card electronically.